It is important to us that you receive a high level of service, but we are aware sometimes things can go wrong, and if they do, we will address any issues raised as soon as possible.

When this happens, please contact us and let us know and we will ensure that we fully investigate your complaint and do everything we can to put things right for you.

In the first instance please raise your concerns with your case handler. If that is not possible or you would prefer not to do so or if you feel your concern has not been adequately addressed, please contact their supervisor who will try to resolve matters to your satisfaction. Our client Relations Manager is Wendy Durie who has overall responsibility for client relations, she can be reached by This email address is being protected from spambots. You need JavaScript enabled to view it.

If you are still dissatisfied with our service, you have the right to complain to the Scottish Legal Complaints Commission.

Website:      Scottish Legal Complaints Commission

Email:          This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone:         0131 201 2130

Post:            12-13 St Andrew Square, Edinburgh EH2 2AF

Please note there are specific time limits as to when the Scottish Legal Complaints Commission can accept complaints. Please check their website Time limits | Scottish Legal Complaints Commission