Consumer Injury Claims | Thompsons Scotland

Various UK laws are designed to protect consumers from harm. If you have suffered injury, you may be able to make a consumer injury claim.

In the UK, consumer laws exist to safeguard individuals. If you've faced injury due to a defective product or a beauty treatment administered negligently, Thompsons Scotland's dedicated team of consumer injury solicitors is ready to assist. Our goal is to help you secure rightful compensation for the pain and losses you've experienced.

You can explore the possibility of initiating a consumer claims process through our No Win No Fee agreement. Contact our lawyers to discuss your circumstances and the potential for a claim. We're committed to guiding you through your rights as a consumer, explaining your options for compensation, and detailing the workings of our No Win No Fee arrangement.

Our aim is to provide clarity and support throughout the journey. Feel free to reach out for more information and a thorough discussion about your claim. Remember, there's absolutely no obligation to proceed unless you're comfortable with the steps ahead.

The Consumer Claims Process

Have you or someone you care about been hurt due to a faulty product or service? You might be eligible for compensation.

Consumer rights protect individuals from injuries caused by defective goods or services through specific legislation:

Consumer Protection Act 1987: Streamlines compensation claims for injuries from product defects.
Sale of Goods Act 1979: Ensures goods and services meet their intended purpose.
Supply of Goods and Services Act 1982: Mandates goods/services are provided with reasonable skill and care.

Why consider a claim? It acknowledges your injury and helps secure financial compensation for pain, lost earnings, and medical expenses. It also highlights flaws to prevent similar harm to others and enhances safety standards.

Consumer Claims Steps

Thompsons Scotland is one of the largest and leading personal injury solicitor firms in the country. We have a proud track record of securing settlements for our clients and can help with all types of consumer injury claim, including the following:

But what exactly is involved in making a claim for compensation? To find out more, have a look at our section on compensation claims or click on the links below.

Thompsons Scotland, a leading personal injury firm, specialises in various consumer injury claims, including medical products, contaminated food, vehicles, furniture, and electrical goods.

Curious about the consumer claims process? Explore our compensation claims section for insights. We cover crucial steps: accepting insurance offers, initial steps, claim procedures, claiming for others, time frames, costs, compensation estimates, key lawyer details, and decision-making about claims.

Based on 2085 reviews

Excellent

5/5

5 / 5

Robert Cranston has been dealing with my dog bite claim for the last few years. He has worked tirelessly on my behalf - commissioning medico-legal reports, liaising repeatedly with the Sheriffs, sending many letters to the owner of the dog - which were never answered - and, most of all, his superb communication with myself. He has telephoned me on several occasions prior to this recent settlement of my claim - and sent me numerous in depth emails, updating me on action(s) taken. It must have been very challenging for Robert, as the dog's owner ignored all letters etc. It was a wonderful surprise when Robert telephoned me today, 10th February 2025, to let me know that I was to receive £15,000 for personal injury compensation. Robert is an asset to Thompsons Solicitors, and I would have no hesitation in recommending him to others. Thank you for everything, Robert. Many thanks and regards. Julie (Whitham)

Julie Whitham

10 February 2025

5 / 5

I am delighted with the outcome of my case. Robert took care of everything whilst ensuring I was kept up to date along the way. I would highly recommend Robert to anyone needing legal help. Thank you for your assistance during an incredibly stressful period of my life.

Anonymous

3 January 2025

5 / 5

Thompsons, and particularly Corinne, were fantastic during my case. She was knowledgeable and personable and kept me updated throughout the process and had my best interests at heart. I highly recommend.

Graham

17 December 2024

5 / 5

I found the company very professional, Honest and trustworthy

Sandra Holland

11 December 2024

5 / 5

Ross was absolutely amazing! Got my case settle quick and easy 😊

Leonie laird

15 October 2024

5 / 5

I found Hannah Bennett a very helpful person that is passionate about her job and her clients she made everything so simple and easy and fought the corner like it was her own thanks again hannah !

Anonymous

10 October 2024

5 / 5

I had an excellent experience with Thompsons Solicitors Scotland for my compensation claim. They were incredibly professional, friendly, and always approachable. The team answered all my questions promptly and kept me up to date throughout the entire process. I was pleasantly surprised to receive more compensation than I had expected. I highly recommend Thompsons Solicitors to anyone seeking legal assistance—they truly go above and beyond for their clients.

Anonymous

13 August 2024

5 / 5

Michael was really helpful and kept me informed throughout the process ,and was successful in securing me a claim to which I was greatful Kind regards John

Anonymous

28 July 2024

Beauty Treatment Claims

Since April 2017 cosmetic treatment practitioners have been obliged to register with Health Improvement Scotland. Despite this, too many remain unregistered and under-regulated, and consumers continue to sustain injury. If a beauty treatment has left you with burns, chemical burns, lacerations, rashes, infection or some other form of injury, our specialist beauty treatment injury solicitors can help you make a claim for compensation.

For more information about how we can help you secure compensation, click on the button below.

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Faulty Goods

Whether you have suffered pain and injury because of defective electrical goods, as a result of faulty furniture, on account of contaminated food or because of an unsafe medical device, the consumer injury claim solicitors at Thompsons can help you take steps to uphold for full rights under Scottish law.

For more information about how we may be able to help you, click on the button below.

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Consumer Claims Process

If you have been left injured by a faulty or defective product or service or have suffered ill health as a result of an accident or other circumstance, we can help you claim compensation.

We are experts in securing compensation in these circumstances. Each week we secure around £1 million in compensation for our clients, winning more than 90% of the cases we take on.

For more information about the process and how long your claim is likely to take, click on the button below or to speak with our team today, call 0800 0891 331.

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