Effective from 19th July, our Edinburgh office at 16 - 20 Castle Street, Edinburgh, EH2 3AT, will be temporarily closed as we are in the process of relocating. During this period, there will be no staff at this office.

Please be assured that it is business as usual. You can continue to contact your solicitor by phone or email for any assistance or to discuss your case. We appreciate your understanding and are committed to ensuring that our services remain uninterrupted during this transition.

Insurance Offers & Compensation Claims

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Pen and SignatureThere are a number of dangers in accepting an insurance company’s early stage offer of compensation for your injuries and losses. All too often, people who make this mistake fall victim to insurer opportunism and consequently lose out on their full entitlement to compensation. Instead it is important that you speak directly with a qualified, experienced and independent personal injury solicitor who can help you ensure the best and fullest possible settlement.

An offer of compensation made directly by an insurance company may be of a significantly lower value than the kind of settlement which an accident compensation solicitor might help you achieve; similarly it may fall some way below any compensation order that might be made by the relevant Scottish Court. Additionally, the offer may not include compensation for all losses sustained, including compensation for inconvenience, property damage and services provided by family members to name but a few.

Don't become liable for your employer's losses

If you took time off work as a result of the injuries you sustained in an accident that was not your employer's fault, your employer may be entitled to claim compensation for the sick pay they paid to you. Although this compensation is usually paid by the defendant's insurers, if you do not give your employers a chance to claim back sick pay before accepting an offer of compensation from an insurance company, you may become directly responsible for repaying the sick pay.

Prepare for all prognoses

Some insurance companies will offer you a reduced settlement in the aftermath of an accident in order to try to minimise the amount of compensation they have to pay. Early offers made by insurance companies are often accepted on a full and final basis; this means you cannot make an additional claim at a later stage should your injuries develop complications or unforeseen consequences that cause you to suffer more than you initially expected.  Avoid accepting these early stage settlements to ensure that the long-term prognosis of your injuries is fully accounted for. 

Give yourself time for advice and diagnosis following a car crash

If you have been involved in a car crash and sustained whiplash injury you may not be able to tell without a medical expert's advice whether your symptoms are going to last a week, a month, a year or more. Without specialist advice you may accept an offer of compensation that does not adequately reflect the extent of your injury, pain, suffering and losses. Don’t let an insurance company rush or pressure you in to accepting a low offer.

Case studies - it may not be too late

Even if you have accepted a low offer from an insurance company in the immediate aftermath of a road accident, Thompsons may still be able to help. We acted for a client who had accepted an offer of £500 compensation that she had received from the insurers by way of text message. In the circumstances of her case we were able to show that her acceptance of the offer was not legally valid. After obtaining medical evidence on behalf of our client confirming her injuries, we raised a Court action. The insurers later agreed to pay an additional £1,500 compensation.

In another case, Thompsons’ client received an offer of compensation of £1,346 from the third party insurance company four days after her accident. Soon afterwards she signed an acceptance form.  When her injuries persisted, she contacted us for help. Thompsons took matters up on her behalf on the grounds that the third party insurance company had acted improperly in the way they had made the offer to our client. Medical evidence of the injuries was obtained and a Court action was ultimately raised, following which the third party insurance company paid an additional £5,000 compensation. 

Help today for a brighter future

Thompsons is the largest personal injury firm in Scotland and can lend you all the authority and expertise you need to give you your case the best possible chance of a successful outcome. We win around 90% of the claims we taken on and each week secure around £1 million in compensation for our clients. Unlike an insurance company, we take steps to ensure we are fully abreast of every detail that is pertinent to your case.

Call our specialist accident compensation solicitors for free on 0800 0891 331 or complete the compensation claim form and we will assist you on a No Win No Fee basis which means there will be NO cost to you in the event that your calim is unsuccessful.

Legal services for Accident At Work 5 1177
Based on 2084 reviews
Excellent
5/5
5 / 5

Secured compensation

Suzanne Laing at Thompsons Solicitors worked hard to secure a deserved settlement after I was injured in a car crash. Her communication throughout was superb, and she worked with the utmost professionalism at all times.

P Morton
3 March 2025
5 / 5

First class service and care

My experience was one of understanding, professionalism, caring and someone working hard for the very best outcome for my case, Thats exactly what she got me. Very grateful

Rosemary
11 February 2025
5 / 5

Wonderful Service From a Brilliant Solicitor!

Robert Cranston has been dealing with my dog bite claim for the last few years. He has worked tirelessly on my behalf - commissioning medico-legal reports, liaising repeatedly with the Sheriffs, sending many letters to the owner of the dog - which were never answered - and, most of all, his superb communication with myself. He has telephoned me on several occasions prior to this recent settlement of my claim - and sent me numerous in depth emails, updating me on action(s) taken. It must have been very challenging for Robert, as the dog's owner ignored all letters etc. It was a wonderful surprise when Robert telephoned me today, 10th February 2025, to let me know that I was to receive £15,000 for personal injury compensation. Robert is an asset to Thompsons Solicitors, and I would have no hesitation in recommending him to others. Thank you for everything, Robert. Many thanks and regards. Julie (Whitham)

Julie Whitham
10 February 2025
5 / 5

HAVS and carpal tunnel

I was very happy with the service I received and the outcome of my case.

Peter
22 January 2025
5 / 5

Excellent service

I am delighted with the outcome of my case. Robert took care of everything whilst ensuring I was kept up to date along the way. I would highly recommend Robert to anyone needing legal help. Thank you for your assistance during an incredibly stressful period of my life.

Anonymous
3 January 2025
5 / 5

Fantastic service

Thompsons, and particularly Corinne, were fantastic during my case. She was knowledgeable and personable and kept me updated throughout the process and had my best interests at heart. I highly recommend.

Graham
17 December 2024
5 / 5

Compensation

I found the company very professional, Honest and trustworthy

Sandra Holland
11 December 2024
5 / 5

Lawyers

Very adaptable people, always had my interest in mind and under everything I wanted despite the hard communication from my part as English isn’t my first language. Had many hurdles but they were by my side the whole way there.

Zita
7 December 2024
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